Customer Success Manager
New
J
JobgetherCybersecurity SaaS
Remote position within the United States.Full-TimeManager
Salary80,000 - 110,000 USD per year
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Job Details
- Experience
- At least five years of experience in customer success, account management, or a related role.
- Required Skills
- Project ManagementCybersecuritySalesforceCustomer SuccessAccount ManagementRisk Management
Requirements
- Have at least five years of experience in customer success, account management, or a related role.
- Manage multiple customer accounts while maintaining strong retention and delivering measurable outcomes.
- Have experience using customer success and account management platforms such as Gainsight or Salesforce.
- Demonstrate strong problem-solving, organizational, and project management skills.
- Proactively identify customer challenges, manage risks, and resolve escalations.
- Collaborate effectively with cross-functional teams and coordinate solutions across departments.
- Bring a customer-focused mindset, attention to detail, and the ability to manage competing priorities.
- Preferred: Have experience in cybersecurity, SaaS, or the broader technology industry.
- Preferred: Be familiar with cybersecurity services and the challenges organizations face when managing security operations.
Responsibilities
- Build and maintain customer relationships by understanding business objectives, challenges, and expectations.
- Guide customers throughout their lifecycle to maximize adoption, satisfaction, and value realization.
- Lead regular customer engagement activities, including Quarterly Business Reviews (QBRs).
- Present measurable results, return on investment (ROI), and progress toward customer objectives.
- Monitor customer satisfaction, account health, and potential risks to customer success.
- Develop and implement strategies to address risks and support customer retention.
- Coordinate with relevant internal teams to manage escalations and resolve customer concerns.
- Partner with Product, Marketing, and Security Operations to communicate customer feedback and improve service offerings.
- Contribute to process improvements, team efficiency, service delivery, and customer success practices.
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