Seasonal Customer Service Representative - FEMA
O
OneTouch DirectDisaster assistance
Workable workplace: remote; Workable locations: San Antonio, Texas, United StatesTemporaryJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of 1-2 years of customer service experience
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- Have a high school diploma or equivalent.
- Have a minimum of 1-2 years of customer service experience; remote experience is preferred.
- Demonstrate strong verbal and written communication skills.
- Handle sensitive situations with discretion and maintain confidentiality.
- Be proficient in using computers and various software applications.
- Have a reliable internet connection and a quiet work environment.
- Experience working with governmental or non-profit organizations is an advantage.
Responsibilities
- Respond to incoming calls and inquiries from individuals seeking assistance related to disaster recovery.
- Provide accurate information regarding FEMA programs, eligibility requirements, and application processes.
- Document interactions thoroughly and maintain accurate records of customer inquiries and assistance provided.
- Address customer concerns professionally and empathetically.
- Collaborate with team members and escalate complex cases when necessary.
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