Product Education Manager (AI-Enabled)

New

Fully remote in EU or from our offices (Bratislava, Prague, Barcelona), Be there for meetings and your team's core overlap.Full-TimeManager

SalaryAt least 3,000 EUR per month

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Job Details

Have owned product content in a SaaS company, such as documentation, onboarding, product education, or enablement.
Have experience teaching people how a product works.
Be able to assess what a product change means for customers and internal teams, including what they need to know, do differently, or set up.
Write clearly and plainly, and explain setups concisely.
Have built systems with AI, such as a workflow, automation, or documentation pipeline; experience using AI only to draft content is not the focus.
Know where AI is useful and decide which work should be handled by AI versus personally.
Use data on what people search for, ask about, and struggle with, and what affects activation.
Be comfortable with Claude, GitHub, and Markdown, or keen to learn them quickly.
Nice to have: experience with Mintlify, Appcues, Storylane, or similar tools.
Nice to have: a background in telephony, contact center, or sales software.

Build systems that update product documentation automatically as the product ships.
Set up a human review process for changes written by people or AI, and feed mistakes back into the rules.
Run and extend release notes automation.
Check documentation, tours, and screenshots against the live product and flag outdated content.
Keep product facts accurate for AI tools that answer customers and internal teams.
Run end-to-end how-to launches for product changes, including documentation, in-app guidance, and technical how-to content for internal teams.
Maintain in-app guidance and report on performance against activation and adoption goals.
Keep interactive demos and how-to content current for prospects and new customers.
Run internal and external product education sessions and webinars for new releases.
Use customer searches, questions, and adoption data to identify and improve important content.

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