Customer Success Manager (Swedish Speaking)
New
U
Unit4Cloud ERP software
SpainFull-TimeManager
Salary47,746 - 55,822 EUR per year
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Job Details
- Languages
- Fluent in English and Swedish (verbal and written)
- Required Skills
- Customer Success
Requirements
- Fluent in English and Swedish, verbally and in writing.
- Experience in a customer-facing role focused on driving customer value and business outcomes in a cloud software environment.
- Be technically literate and familiar with customer engagement technologies, best practices, and trends.
- Have excellent communication and relationship management skills.
- Be able to lead through influence and trust.
- Demonstrate the ability to work effectively across a broad range of internal and external stakeholders.
- ERP, HCM, and/or financial planning software industry experience is a plus.
- Be available to travel as necessary, up to 20%.
Responsibilities
- Advocate for customers and turn customer insights into actions that improve outcomes and experience.
- Help customers achieve desired business outcomes and maximize the value of their Unit4 investment.
- Increase product adoption and maturity through success planning, guidance, and customer engagements.
- Identify qualified upsell and cross-sell opportunities in collaboration with Sales.
- Proactively manage customer risk and support retention, including regional retention and churn management.
- Develop and maintain success plans aligned with customers’ strategic objectives, milestones, and expected outcomes.
- Lead executive business reviews and strategic conversations with C-level stakeholders and customer management teams.
- Communicate customer goals, challenges, product needs, and value drivers across Product, R&D, Support, and Sales.
- Drive adoption and effective utilization of the Success4U program.
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