Customer Success Manager
W
WebgilitySaaS accounting
This position is 100% remote in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3-6 years of proven experience in a dedicated Customer Success Management role
- Required Skills
- Problem SolvingNegotiationCross-functional collaboration
Requirements
- Have 3-6 years of proven experience in a dedicated Customer Success Management role.
- Understand Customer Success Management best practices and methodologies.
- Build and maintain strong, long-lasting customer relationships.
- Identify and close upsell or expansion opportunities.
- Demonstrate negotiation and persuasion skills.
- Drive product adoption and demonstrate value to customers.
- Understand customer goals and translate them into actionable plans.
- Conduct customer business reviews, such as QBRs.
- Work cross-functionally with Product, Support, and Sales teams.
- Use a proactive approach to problem-solving and addressing customer needs.
- Work a full night shift and maintain a reliable internet connection.
Responsibilities
- Manage a portfolio of assigned customers as their primary point of contact and trusted advisor.
- Engage customers proactively to build relationships and drive product adoption.
- Monitor product usage and identify opportunities to increase adoption and customer value.
- Identify and cultivate customer advocacy, including case studies, testimonials, and references.
- Communicate customer feedback, feature requests, and insights to the Product team.
- Collaborate with Support to ensure timely and effective resolution of customer issues.
- Identify, negotiate, and close upsell and expansion opportunities.
- Conduct Quarterly Business Reviews with top-tier customers to review progress, demonstrate value, and align on goals.
- Understand customer business objectives and help customers achieve them using the product.
- Represent customer needs and perspectives internally.
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