Account Development Manager
New
E
EnertivProptech SaaS
US RemoteFull-TimeManager
Salary$85,000 to $105,000 base, plus a performance bonus tied to retention, renewal success, expansions and equity.
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Job Details
- Experience
- 3+ years of client success, account management, or other client-facing experience in B2B SaaS
- Required Skills
- Account ManagementCRM
Requirements
- Have 3+ years of client success, account management, or other client-facing experience in B2B SaaS.
- Have directly owned renewals for a portfolio of customers.
- Demonstrate technical aptitude to learn and administer a software platform, troubleshoot issues, and explain how it works to non-technical users.
- Communicate clearly and confidently with clients in writing and verbally, from property managers to asset management leadership.
- Coordinate effectively across Sales, Operations, and Engineering to get things done for clients.
- Use CRM and account health data to prioritize work across a portfolio in an organized, data-driven way.
- Preferred: Experience in Proptech, commercial real estate technology, or real estate operations, including understanding how acquisitions and dispositions affect building owners, property managers, and asset managers.
- Preferred: Experience working with real estate sustainability managers, asset managers, and engineering leads.
- Preferred: Familiarity with energy management, utility data such as Energy Star, investor sustainability frameworks such as GRESB and CREEM, and Building Energy Performance Standards such as LL97 or BERDO.
- Preferred: Experience building deliverables with LLMs such as Claude Code or Codex, and familiarity with Zoho, Slack, Mixpanel, or Notion.
Responsibilities
- Own the renewal process for a book of business, from first conversation through signed contract, and escalate at-risk renewals with a plan.
- Identify and pursue opportunities to add buildings, modules, and services in partnership with Sales and the Enterprise Account Management Lead.
- Build relationships with additional account stakeholders and find replacement decision makers when key contacts leave.
- Manage account changes when clients buy or sell buildings, protecting contract value and developing new owners into clients.
- Monitor platform usage and account health, maintain accurate CRM data, and flag risks ahead of renewal.
- Lead quarterly business reviews that present client outcomes and align on priorities.
- Surface client feedback and recurring issues to Product and Leadership.
- Share Operations project updates with client project leads and coordinate to keep installations, data, and deliverables on track.
- Set up and manage client accounts, users, buildings, and permissions; handle platform questions and support requests, escalating issues when needed.
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