Onboarding Coordinator
New
F
First ChairVacation rentals
Location: United States; Fully remote work environment, Must reside in Eastern Time Zone; Monday - Friday 9a - 5p EST scheduleFull-Time
Salary$25 - $27 / HR + commission eligible less payroll deductions and all required withholdings
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Job Details
- Required Skills
- Cloud ComputingSalesforce
Requirements
- Experience in the hotel, hospitality, vacation, or a similar industry is highly preferred.
- A college education is strongly preferred.
- Bring strong organizational skills and attention to detail.
- Use CRM software, including Salesforce.
- Have solid computer skills, including experience with Google software and cloud computing programs.
- Be comfortable using digital systems, applications, mobile apps, tablets, and software platforms.
- Have a reliable vehicle, a valid driver’s license, and an auto liability insurance policy that adequately covers the vehicle for business use.
- Travel frequently within a specific market.
- Reside in the Eastern Time Zone and work the Monday–Friday 9 a.m.–5 p.m. EST schedule.
- Be available for 30–40 hours weekly; weekends and holidays may be required.
- Work remotely with a reliable internet connection.
Responsibilities
- Oversee onboarding for a rotating portfolio of homes from signed contract submission through publication on the company website.
- Collect information from homeowners and coordinate the steps needed to prepare each property for launch.
- Coordinate cleaning, inspections, and photography for homes entering the portfolio.
- Dispatch and communicate with third-party vendors, including photography and housekeeping providers.
- Prepare timely permit applications with local jurisdictions, in person or online.
- Analyze historical nightly rates for local markets and write accurate property descriptions for listings.
- Maintain accurate, up-to-date onboarding notes in the CRM while meeting productivity goals.
- Coordinate with corporate and local staff, Marketing, Sales Operations, and other internal teams.
- Travel to new homes to conduct inspections, staging, photography, and other launch tasks.
- Analyze program performance, identify bottlenecks, and implement process improvements.
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