Manager, Product Support - Brand Onboarding

New

ShopMyE-commerce, affiliate marketing

US - Remote, Eastern Time business hoursFull-TimeManager

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 3 to 5 years of experience in client onboarding, implementation, client success, or a related role
Required Skills: Data AnalysisSalesforceShopify

Have a bachelor's degree or equivalent experience.
Bring 3 to 5 years of experience in client onboarding, implementation, client success, or a related role.
Have experience in e-commerce and/or affiliate marketing; hands-on Shopify experience is strongly preferred.
Be able to manage a portfolio of accounts while balancing urgency, quality, and relationships.
Have experience handling escalated or high-touch accounts, ideally Enterprise or Premium brands.
Apply root-cause and systems thinking to resolve issues and prevent recurrence.
Communicate credibly with Product and Engineering about technical issues.
Use data and trends to support process changes.
Demonstrate strong written and verbal communication with brands and internal teams.
Use sound judgment to balance speed, accuracy, and risk on high-stakes accounts.

Manage a mixed Shopify and non-Shopify onboarding queue from post-sale through go-live.
Guide brands through integrations, tracking, catalog, and payment configuration, resolving blockers before launch.
Proactively move stalled or unresponsive brands forward and keep account notes current.
Act as the escalation point for Senior Associates and set standards for troubleshooting and brand communication.
Own onboarding initiatives and use data and trends to reduce friction, time-to-go-live, and repeat escalations.
Partner with Product, Engineering, Sales, and CS on known issues and platform improvements that affect brand launches.
Build and improve the team's checklists, documentation, and workflows, using AI tools to reduce manual work.

View Full Description & ApplyYou'll be redirected to the employer's site