Quality Specialist, German
T
TaskrabbitOnline marketplace
Remote PolandFull-Time
Salary85,000 - 105,000 PLN per year
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Job Details
- Languages
- Proficient fluency in German & English is required
- Required Skills
- Analytical SkillsProblem SolvingQuality AssuranceCustomer support
Requirements
- Experience in Customer Support or Quality & Training.
- Analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Attention to detail and a focus on improvement.
- Proficient fluency in German and English.
Responsibilities
- Monitor and evaluate phone, email, chat, and messaging-ticket interactions against established quality standards.
- Assess agents’ communication skills and problem-solving abilities.
- Evaluate agent performance using the quality rubric and provide constructive feedback and coaching.
- Analyze customer service metrics and key performance indicators to identify trends and improvement areas.
- Recommend process improvements based on the quality rubric to improve efficiency and customer satisfaction.
- Share relevant feedback with the Training & Development Team to support onboarding success.
- Identify user feedback for leadership to integrate into quality assessments.
- Work with the Customer Support team to address recurring issues and improve service delivery.
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