Senior Professional Services Engineer
New
G
GitLabDevSecOps software
Location: Remote, United StatesFull-TimeSenior
Salary$140,400 — $210,600 USD
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Job Details
- Languages
- Strong communication skills in English, written and verbal
- Required Skills
- GitMicrosoft AzureTerraformAnsibleGitLab
Requirements
- Have professional exposure to one or more infrastructure-as-code or configuration-as-code technologies, such as Terraform, Ansible, Packer, Puppet, or Chef.
- Have professional exposure to two or more cloud providers, such as AWS, Google Cloud Platform, or Microsoft Azure.
- Have experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
- Have experience delivering customer-facing services, including installation, migration, training, and advisory engagements across GitLab features.
- Be able to independently manage projects and lead or direct other Professional Services Engineers on complex engagements.
- Communicate clearly in written and verbal English, including providing status updates and building consensus with peers and customers.
- Identify root causes, propose options and tradeoffs, and drive issues to resolution while balancing multiple customer engagements.
- Work effectively in a remote, largely asynchronous organization by documenting decisions and collaborating across time zones.
Responsibilities
- Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services.
- Plan and execute deployments from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices.
- Lead migrations from source systems to GitLab SaaS or self-managed GitLab.
- Partner with Engagement Managers and Project Managers to improve delivery consistency and refine delivery processes.
- Advise customers by translating goals and constraints into practical implementation plans and clear next steps.
- Work with GitLab product and engineering teams to unblock customer outcomes and share feedback.
- Mentor Associate and Intermediate Professional Services Engineers and provide technical guidance.
- Manage multiple customer engagements, either as primary engineer or by overseeing and directing other engineers.
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