Customer Success Manager
New
G
GLOBOHealthcare technology
RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations.
- Required Skills
- Project ManagementCustomer SuccessHubSpot
Requirements
- Bachelor’s degree or equivalent.
- 5+ years of customer-facing experience in post-sales account management, customer success, or comparable work within healthcare technology or operations.
- Excellent verbal and written communication skills.
- Strong time management and project management skills.
- Demonstrated experience navigating complex contract negotiations.
- Experience managing customer lifecycles in a CRM; HubSpot preferred.
- Proficiency in remote collaboration tools.
- Ability to manage multiple initiatives and projects and prioritize needs.
- Valid driver’s license and clean driving record; ability to arrange independent transportation to client sites and regional travel hubs.
- Willingness to travel 25–30% domestically for on-site client visits and industry events.
- Understanding of the language access industry, regulatory requirements, and common workflows preferred.
- Experience with Google Docs and Apple/Mac operating system preferred.
Responsibilities
- Serve as the point of contact for a portfolio of customers and build long-term relationships with stakeholders at all organizational levels.
- Monitor customer health and utilization data; deliver training and advise on best practices, workflows, and configuration options.
- Measure and report on customer goals and KPIs, ensuring customers achieve desired outcomes and value.
- Lead quarterly business reviews, annual reviews, and ad hoc customer meetings.
- Develop account plans and execute account strategies, using HubSpot CRM to monitor health and identify at-risk accounts.
- Lead prescriptive interventions, mitigate renewal risks, negotiate terms, and secure on-time contract renewals.
- Identify opportunities to expand services through upsell and cross-sell.
- Advocate for customer priorities, gather product and service feedback, and partner with stakeholders to resolve challenges.
- Partner with Sales, Marketing, Product & Engineering, Customer Support, Implementation, Operations, and Finance.
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