Customer Success Manager
New
C
CongaB2B SaaS
Remote United States, Eastern or Central Time Zone highly preferredFull-TimeManager
Salary$100,000 — $125,000 USD
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Job Details
- Experience
- 3 to 5 years of B2B SaaS experience owning accountability for strategic and enterprise level, national or global customer accounts. As a subset of total experience, 3 or more years of B2B SaaS Customer Success experience in a complex enterprise grade SaaS company
- Required Skills
- Project ManagementMicrosoft Power BISalesforce
Requirements
- Have 3 to 5 years of B2B SaaS experience owning strategic and enterprise-level national or global customer accounts.
- Have at least 3 years of B2B SaaS Customer Success experience in a complex enterprise-grade SaaS company.
- Demonstrate a track record of customer retention and expansion.
- Interpret complex data, uncover patterns, and translate insights into actionable strategies.
- Be comfortable using Power BI, Gainsight, Salesforce, and Clari.
- Lead complex, cross-functional customer initiatives and manage objectives, stakeholders, timelines, dependencies, risks, and action items.
- Align product functionality and adoption with customer business goals, revenue models, KPIs, and financial metrics.
- Communicate complex concepts and technical details to executive-level and non-technical audiences.
- Be willing to travel up to 30%.
Responsibilities
- Manage a portfolio of large, complex national and global accounts.
- Build and manage executive relationships with multiple customer stakeholders.
- Drive product adoption and help customers achieve measurable business outcomes.
- Act as a strategic advisor by understanding customer needs and coaching customers toward success.
- Use customer insights to strengthen partnerships.
- Lead cross-functional customer initiatives from planning through execution.
- Coordinate stakeholders, timelines, dependencies, risks, and action items.
- Represent customer interests and influence internal stakeholders to deliver customer-centric solutions.
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