Account Delivery Manager
New
A
AMPECOEV charging software
USAFull-TimeManager
SalaryCompetitive salary and performance-based incentives
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Job Details
- Languages
- Fluent written and spoken English.
- Experience
- 3+ years in a customer-facing role at a software company
- Required Skills
- Project ManagementSoftware ArchitectureCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in a customer-facing role at a software company, such as Account Management, Technical Account Management, Customer Success, or Service Delivery.
- Bring experience with B2B SaaS or complex B2B products; this is preferred.
- Demonstrate a track record of building strategic relationships with operational and technical stakeholders.
- Have technical fluency to reason about software architecture, integrations, and SaaS platforms.
- Be able to translate between business and technical conversations.
- Have project management and coordination skills and experience driving cross-functional delivery against deadlines.
- Be comfortable orchestrating internal experts and aligning multiple parties around a common goal.
- Be fluent in written and spoken English.
Responsibilities
- Own a portfolio of customers end-to-end and understand their business models, technical environments, and commercial goals.
- Serve as the primary contact for operational and technical stakeholders, aligning customer priorities with the platform.
- Manage incidents and escalations, track SLAs and open items, and resolve service requests hands-on when appropriate.
- Coordinate onboarding for new customers with AMPECO experts.
- Run operational reviews, status updates, and account health checks.
- Bring in Business or Technical specialists and provide context to address customer requests.
- Translate customer needs into structured requirements and work with product, engineering, and solution teams to assess feasibility, scope, and timelines.
- Keep internal stakeholders aligned and customers informed during cross-functional delivery.
- Advise customers on product use and adoption, identify expansion opportunities, and share feedback and product gaps with internal stakeholders.
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