Data Analytics Support Engineer

New

AxonPublic safety software

Remote. Must be within commutable distance to one of our Hub locations: Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA.Full-TimeMiddle

Salary not disclosed

Apply NowOpens the employer's application page

Job Details

Experience: 3+ years of experience supporting cloud-based products, ideally in analytics, reporting, or public safety software
Required Skills: SQLMicrosoft Power BIMySQLJSON

Have 3+ years of experience supporting cloud-based products, ideally in analytics, reporting, or public safety software.
Demonstrate strong SQL proficiency, including writing, modifying, and troubleshooting queries on relational databases.
Have experience with SQL Server Management Studio and MySQL.
Have hands-on experience building and supporting Power BI dashboards and reports.
Have experience with JSON and XML.
Know computer and server environments, operating systems, and storage.
Be familiar with AI-assisted development tools for SQL, dashboard building, and troubleshooting.
Manage support tickets with prioritization, documentation, and follow-through.
Work with technical and non-technical customers and colleagues.
Pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.
Knowledge of public safety and crime analysis is preferred.
A bachelor's degree or equivalent experience in computer science or data analytics is preferred.

Own customer analytics support tickets from intake through resolution and document each interaction.
Modify and enhance Power BI dashboards and reports, including metrics, visuals, filters, and fields.
Diagnose and fix issues with customer dashboards, data models, and refreshes.
Build requested dashboards and reports using Axon templates and best practices.
Optimize data models and queries for performance and efficiency.
Monitor the customer dashboard alerts channel and triage outages, resolving them or coordinating with Engineering, Datastore, and Integrations.
Communicate incident status and resolution to customers and internal stakeholders, and follow up to confirm systems are working.
Provide front-line Datastore support and write or troubleshoot SQL queries for customer reporting needs.
Research and resolve Axon Datastore and related RMS data issues, coordinating urgency and priorities with customers and engineering teams.
Write knowledge base articles, report bugs and trends, and collaborate with Analytics, Datastore, Conversions, and Integrations teams.

View Full Description & ApplyYou'll be redirected to the employer's site