Data Analytics Support Engineer

New

AxonPublic safety software

Remote. Must be within commutable distance to one of our Hub locations: Scottsdale AZ, Seattle WA, Boston MA, Atlanta GA.Full-TimeMiddle

Salary not disclosed

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Job Details

Experience: 3+ years of experience supporting cloud-based products, ideally in analytics, reporting, or public safety software
Required Skills: SQLMicrosoft Power BIMySQLTableauJSON

Have 3+ years of experience supporting cloud-based products, ideally in analytics, reporting, or public safety software.
Demonstrate strong SQL skills, including writing, modifying, and troubleshooting queries on relational databases.
Have hands-on experience building and supporting Power BI dashboards and reports.
Have experience with JSON and XML.
Know computer and server environments, operating systems, and storage.
Be familiar with AI-assisted development tools for SQL, dashboard building, and troubleshooting.
Manage support tickets with prioritization, documentation, and follow-through.
Work with technical and non-technical customers and colleagues.
Pass a Criminal Justice Information Services (CJIS) background check and maintain confidential, highly sensitive information.
Tableau, SSRS, or Crystal Reports experience is valued.
Knowledge of public safety and crime analysis is preferred.
A bachelor's degree or equivalent experience in computer science or data analytics is preferred.

Own customer analytics support tickets from intake through resolution and document each interaction.
Modify and enhance Power BI dashboards and reports, including their metrics, visuals, filters, and fields.
Diagnose and resolve issues with customer dashboards, data models, and refreshes.
Build dashboards and reports using Axon's standard templates and best practices.
Optimize data models and queries for performance and efficiency.
Monitor customer dashboard alerts, triage outages, identify root causes, and resolve issues or coordinate with Engineering, Datastore, and Integrations teams.
Communicate incident status and resolution to customers and internal stakeholders, and confirm systems are working after troubleshooting.
Provide front-line Datastore support and write or troubleshoot SQL queries for customer reporting needs.
Research and resolve issues with Axon Datastore and related RMS data, and work with customers to set urgency and priority.
Write knowledge base articles, report bugs and trends, and partner with Analytics, Datastore, Conversions, and Integrations teams.

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