Customer Success Manager
New
K
Keebler HealthHealthcare technology
This is a US-based remote position.Full-TimeManager
Salary$80K - $110K; $80K – $110K • Offers Equity
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Job Details
- Experience
- 3-5+ years in customer success, account management, or another customer-facing role, ideally in software.
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Have 3-5+ years in customer success, account management, or another customer-facing role, ideally in software.
- Demonstrate a track record of owning customer relationships and growing or renewing accounts, with measurable results.
- Be comfortable running commercial conversations, spotting opportunities, and asking for the next step.
- Build credibility with senior customers and handle difficult conversations confidently.
- Stay organized and manage competing priorities across several accounts.
- Work effectively with technical and non-technical teams without direct authority.
- Communicate clearly in writing and verbally.
- Be comfortable working in an early-stage or rapidly changing environment.
- Take ownership of outcomes and drive work forward independently.
- Use LLMs and AI tools to remove friction and build capacity.
Responsibilities
- Own customer relationships from late-stage sales through onboarding and ongoing partnership.
- Join late-stage sales conversations and help set realistic expectations before contract signature.
- Develop account plans, stakeholder maps, and communication rhythms for each account.
- Lead regular business reviews, executive check-ins, and planning conversations.
- Contribute to renewals and identify features and opportunities that fit customer goals.
- Monitor account health and address risks, gaps, and opportunities proactively.
- Manage customer requests, issues, and escalations through resolution with internal teams.
- Partner with Implementation through onboarding to support a smooth handoff to ongoing account management.
- Drive adoption across practices and user groups, including onboarding new users and sites.
- Share structured customer feedback and contribute to repeatable customer success processes and playbooks.
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