Customer Success Engineer
New
G
GitLabDevSecOps software
Remote, United StatesFull-Time
SalaryUnited States Salary Range $93,600 — $158,400 USD
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Job Details
- Required Skills
- Software DevelopmentCI/CDGitLab
Requirements
- Experience supporting one or more GitLab use cases: source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning.
- Ability to enable customers with practical, in-depth guidance.
- Proficiency with DevSecOps tools or adjacent highly technical tooling.
- Ability to translate tool capabilities into customer outcomes.
- Technical background in software development or systems engineering.
- Comfort discussing architecture, workflows, and implementation tradeoffs.
- Experience acting as a trusted technical advisor to customer and business stakeholders in a post-sales environment.
- Ability to communicate complex technical and organizational topics clearly in writing and live settings, including calls, workshops, and presentations.
- Strong time management and prioritization skills for multiple customer engagements and cross-functional requests in a pooled model.
- Ability to maintain specialty competency through training, certification, documentation, or reusable examples.
Responsibilities
- Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey.
- Provide product, solution, and best-practice guidance for GitLab use cases, including source code management, continuous integration and delivery, DevSecOps, and Agile Planning.
- Deliver customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements in a pooled support model.
- Provide technical and architectural guidance to help customers adopt GitLab capabilities and connect technical decisions to customer outcomes.
- Partner with Customer Success Managers on GitLab use case implementation.
- Align with Account Executives and Renewals Managers to support customer business objectives with customer-facing subject matter expertise.
- Develop and deliver workshops, demos, and reusable enablement content with cross-functional partners.
- Build and maintain specialty competency through training, certification, and working examples for internal and customer use.
- Contribute to customer-facing learning resources, including GitLab documentation, YouTube content, and Digital Journey enablement programs.
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