Technical Account Manager

New

n8nWorkflow automation

Listing locations: Europe; Location base: EuropeFull-TimeMiddle

Salary€74k-€128k per year

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Job Details

Experience: At least 6 months experience with n8n or similar workflow automation / iPaaS platforms such as Zapier, Make, Node-RED or similar.
Required Skills: DockerKubernetesRESTful APIsDistributed Systems

Have experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
Understand cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
Have diagnosed performance, reliability, and scalability challenges in production environments.
Translate complex technical topics into actionable recommendations for technical and business stakeholders.
Build trust with senior technical stakeholders and align internal teams around customer outcomes.
Have worked closely with Support, Product, Engineering, and Customer Success teams.
Bring strong DevOps and infrastructure experience, including hands-on exposure to Docker and Kubernetes.
Have experience with self-hosted deployments, cloud environments, and the operational considerations for scalable, reliable production systems.
Nice to have at least 6 months of experience with n8n or similar workflow automation or iPaaS platforms, such as Zapier, Make, or Node-RED.
Familiarity with AI or LLM integrations, agentic workflows, or AI-enabled business process automation is a plus.
Experience supporting self-hosted and SaaS enterprise customers, particularly in complex or highly regulated environments, is a plus.
Experience with open-source, developer-first, or technical platform products is a plus.

Act as the dedicated technical point of contact for a portfolio of strategic top-tier customers.
Lead the technical handoff from Sales Engineering into ongoing customer operations.
Assess customer deployments for scalability, reliability, performance, and maintainability risks.
Recommend platform improvements, upgrades, optimizations, and architectural changes.
Guide customers on automation and workflow best practices affecting platform performance, reliability, or scalability.
Oversee technical support intake, issue management, critical incidents, and high-severity support cases.
Coordinate responses with Support, Product, Engineering, and Customer Success teams.
Analyze support activity, recurring issues, usage patterns, and operational risks to drive preventative action plans.
Triage product issues, bugs, and feature requests, track them through completion, and share structured customer insights with Product and Engineering.
Identify enterprise product gaps and contribute lightweight fixes, workflow improvements, or pull requests where appropriate.

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