Senior Success Operations Associate
New
S
ShipBobSupply chain fulfillment
Remote - IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- A minimum of 2+ years of experience in operations/ customer success role.
- Required Skills
- Customer SuccessGoogle WorkspaceAccount Management
Requirements
- Have at least 2 years of experience in an operations or customer success role.
- Bring logistics, account management, or customer success experience; these are listed as a plus.
- Understand communication best practices, tools, and techniques for different purposes and audiences.
- Have effective communication and negotiation skills, including the ability to work with senior management and other departments.
- Be able to organize and manage multiple team and company initiatives.
- Be proficient with Microsoft Office 365 and Google Suite.
- Bring familiarity with inventory, order management, and shipping processes; this is listed as a plus.
- Have knowledge of Salesforce, Tableau, Microsoft Power BI, or Microsoft SSMS; these are listed as a plus.
- Understand business goals and customer service standards.
Responsibilities
- Act as a point of contact for Merchant Success Associates and Merchant Success Managers on B2B matters.
- Communicate work priorities and risks, and facilitate resolution of issues affecting team performance.
- Coordinate purchase order pickups with operations and transportation companies or brokers.
- Create and maintain merchant-facing purchase order trackers with current status information.
- Escalate urgent issues while keeping the merchant experience central to decisions.
- Review and create bills of lading, manufacturer packing slips, shipping labels, and carton and pallet labels.
- Arrange dock appointments and coordinate outbound shipments, ensuring product and paperwork accuracy and timeliness.
- Submit shipment notices in retailer-defined formats and follow retailer routing procedures and TMS guidelines.
- Work with on-site leads and OSSes to meet SLAs and retailer shipping windows.
- Collaborate with Implementation, Product, Operations, Supply Chain Innovation, and Merchant Success teams.
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