Billing & Collections Specialist
New
J
JobgetherSaaS software
Flexibility to work remotely from within the United States.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 3 years of professional experience in accounts receivable, billing, collections, or a related finance or accounting function.
- Required Skills
- Microsoft DynamicsSalesforceMicrosoft ExcelNetSuite
Requirements
- At least 3 years of professional experience in accounts receivable, billing, collections, or a related finance or accounting function.
- Previous experience managing SaaS or subscription-based billing and collections processes.
- Hands-on experience with ERP platforms such as NetSuite, Sage Intacct, or Microsoft Dynamics GP (Great Plains).
- Ability to identify root causes of recurring billing or collection issues and implement solutions.
- Strong written and verbal communication skills for professional customer conversations about overdue payments.
- Excellent attention to detail and numerical accuracy when processing invoices, reconciling payments, and maintaining financial records.
- Intermediate Microsoft Excel skills, including lookup functions and pivot tables.
- Ability to manage a high volume of customer accounts while maintaining accuracy and meeting deadlines.
- High school diploma or equivalent qualification.
- Previous NetSuite experience is preferred.
- Familiarity with Salesforce and customer account management workflows is an advantage.
- Experience with collections automation platforms, digital payment portals, or accounts receivable workflow tools is desirable.
Responsibilities
- Review approved sales orders in NetSuite and issue accurate invoices within established deadlines.
- Manage accounts receivable activities across an assigned portfolio of customer accounts.
- Apply incoming customer payments and maintain accurate financial records.
- Investigate billing discrepancies, payment shortfalls, disputed invoices, and unapplied cash with internal teams.
- Contact customers about overdue invoices and take past-due accounts through resolution or escalation.
- Review accounts receivable aging reports daily and prioritize collections based on balances, payment delays, and risk.
- Document collection efforts, customer interactions, payment arrangements, and account updates in the accounts receivable ticketing system.
- Escalate high-risk accounts to the Billing & Collections Manager with recommendations.
- Reconcile accounts receivable aging reports against the general ledger trial balance to support month-end close.
- Identify recurring billing and collection issues, investigate root causes, and recommend process improvements.
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