Account Manager, Mid-Market
S
SamsaraSaaS, logistics
Remote - US; remote role open to candidate residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.Full-TimeMiddle
SalaryAnnual on-target earnings (OTE) range for full-time employees for this position: $51,021 — $77,175 USD
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Job Details
- Experience
- 2 to 5+ years in a customer-facing role such as renewals, account management, or sales
- Required Skills
- SalesforceProblem SolvingSaaSAccount Management
Requirements
- Have 2 to 5+ years in a customer-facing role such as renewals, account management, or sales.
- Bring experience ideally in SaaS, technology, or logistics, supporting or working with technical products.
- Demonstrate a track record of consistent quota overachievement.
- Use a solutions-oriented approach and strong problem-solving skills.
- Have experience building trust and communicating effectively and empathetically with internal and external stakeholders.
- Bring strong communication, presentation, and organizational skills.
- Be familiar with Salesforce, Gainsight, Gong, or similar GTM tools.
- Be comfortable working in a rapidly changing, high-growth environment.
- Have a bachelor's degree from a 4-year institution or equivalent practical experience.
Responsibilities
- Explain the Samsara platform's capabilities to businesses across industries.
- Investigate, diagnose, and resolve technical issues for customers.
- Build trusted relationships with operational and executive stakeholders.
- Lead customer engagements, product consultations, and value check-ins to drive adoption and measurable value.
- Manage a book of Mid-Market customers from adoption through renewal, identifying and mitigating renewal risk.
- Identify expansion opportunities through customer relationships and product conversations.
- Lead ROI and value discussions, negotiate renewal terms, and close renewals.
- Collaborate with Sales, Support, Deal Desk, Operations, and Product to solve problems and improve customer experience.
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