Senior Key Account Manager
New
C
CASScientific information
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 6-8 or more years of sales related experience; 5 or more years’ experience with CRM software
- Required Skills
- Business DevelopmentAccount Management
Requirements
- Bachelor’s degree in a science field of study or equivalent.
- 6–8 or more years of sales-related experience in a global capacity across multiple theaters and cultures.
- Experience in lead generation, inside and outside sales, business development, and strategic accounts.
- 5 or more years’ experience with CRM software.
- Ability to understand client strategy, market position, budget, and goals to develop long-term-value offerings.
- Ability to build relationships with key personas and senior management across an organization.
- Proven ability to increase bookings and annual contract value in a portfolio of key accounts.
- Experience delivering a consistent experience for complex, multinational customers.
- Experience with science-related solutions and/or information or intellectual property.
- Strong presentation skills and ability to communicate product content and relevant information.
- Experience leveraging LinkedIn and other prospecting tools, and virtual selling tools such as GoToMeeting and WebEx.
- Strong working knowledge of CAS products.
- Travel is required for this role — 25%.
Responsibilities
- Manage assigned key accounts, including relationship management, cross-selling, upselling, retention, conflict resolution, and client satisfaction.
- Develop relationships with key decision-makers and influencers to expand Annual Contract Value and identify new service opportunities.
- Understand each account’s strategy and align CAS solutions with the client’s needs and strategic direction.
- Conduct sales calls and meet face-to-face with decision-makers to uncover needs and identify growth opportunities.
- Own bookings, upsell, cross-sell, retention, customer satisfaction, and NPS metrics for assigned accounts.
- Manage the sales pipeline, forecast, and deal desk calls, and align resources to increase incremental business.
- Build relationships with senior buyers, client representatives, and user groups through visits, calls, emails, and presentations.
- Monitor customer dashboards and take action to address risks and support customer experience and product usage.
- Collaborate with CAS peers and subject matter experts to coordinate a cohesive approach for each client.
View Full Description & ApplyYou'll be redirected to the employer's site
