Senior Professional Services Consultant
New
C
CaptivateIQSales compensation
Remote USA / TorontoFull-TimeSenior
Salary$105,000 – $140,000 OTE salary range
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Job Details
- Experience
- 6+ years of experience as a consultant or implementation professional
- Required Skills
- SQLSalesforceMicrosoft ExcelData modelingNetSuite
Requirements
- Bring a background in sales compensation, either as a consultant or as an in-house administrator or practitioner using a compensation tool.
- Have 6+ years of experience as a consultant or implementation professional.
- Demonstrate project leadership; managing other consultants is not required.
- Understand data modeling, formulas, and spreadsheet or database tools such as Excel.
- Be comfortable with object-oriented and relational data concepts.
- Manage time effectively while balancing client meetings and hands-on build work across multiple engagements.
- Bring strong problem-solving instincts and a customer-focused, service-oriented approach.
- Have strong communication, analytical, and collaboration skills.
- Be able to work independently and know when to seek guidance.
- Be comfortable with ambiguity in a fast-changing startup environment.
- Have a background at a SaaS or technology company.
- Nice to have: SQL, AI implementation, CaptivateIQ or competing sales compensation software, Salesforce or other CRM, or NetSuite or other ERP experience.
Responsibilities
- Lead full-cycle CaptivateIQ implementations from requirements documentation and comp plan design through data structure, configuration, UAT, and go-live.
- Design system configurations to support efficient, repeatable modeling of customer compensation plans.
- Own project timelines and prioritize work across multiple concurrent implementations.
- Serve as the primary client-facing contact and manage customer expectations throughout implementation.
- Scope new implementation or post-implementation services and support related negotiations.
- Lead the handoff to Customer Success at go-live.
- Apply best-practice calculation design across sales commission plan types.
- Collaborate with Product Managers, Customer Success Managers, and Sales.
- Identify and escalate project or account risks before they affect customers or timelines.
- Maintain billable utilization and define and adopt team delivery best practices.
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