Member Support Specialist
M
Medical GuardianMedical alert devices
Permanent residency in one of the following states is required: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX only., EST / Eastern timeFull-TimeJunior
Salary17 USD per hour
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Job Details
- Experience
- 2+ years previous member service call center or member-facing experience desired.
- Required Skills
- MultitaskingTroubleshootingActive listening
Requirements
- Have a high school diploma; an associate or bachelor’s degree is preferred.
- Bring 2+ years of previous member service call center or member-facing experience (desired).
- Be computer proficient and able to multitask.
- Demonstrate active listening and the ability to probe to ensure appropriate resolution.
- Have strong communication, organization, and time-management skills.
- Be able to consistently work a full shift with prescheduled breaks and lunch optimized around business needs.
- Maintain a dedicated private workspace with appropriate internet speed for working from home.
- Be legally authorized to work in the United States without employer sponsorship now or in the future.
Responsibilities
- Answer incoming calls from members and caregivers about orders, products, billing, and other account services.
- Guide callers through troubleshooting, company site navigation, and use of products or services.
- Maintain accurate knowledge of Medical Guardian products, services, and billing practices.
- Update accounts and thoroughly document conversations to keep member records current.
- Research issues, de-escalate dissatisfied members, and offer solutions.
- Promote additional products and services, including add-ons to existing members, during service calls.
- Collaborate with internal team members to improve the member experience.
- Meet personal and team qualitative and quantitative performance objectives.
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