Customer Support Specialist
New
S
SynackOffensive security
This role is fully remote, operating within the Mountain or Pacific Time Zone., Mountain or Pacific Time ZoneFull-TimeJunior
Salary25 - 27 USD per hour
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Job Details
- Experience
- 1-2 years’ experience in a customer support function ideal
- Required Skills
- SQLSalesforceJiraZendeskTroubleshootingCustomer support
Requirements
- 1–2 years’ experience in a customer support function is ideal.
- Demonstrate strong troubleshooting and problem-solving skills.
- Bring a proactive mindset and readiness to take initiative.
- Use communication and organizational skills to keep client deliverables on track.
- Collaborate with technical teams, relationship managers, and related teams.
- Show strong attention to detail and the ability to move quickly and multitask in a collaborative operations environment.
- Prior use of customer support and issue management tools such as Zendesk, Jira, and/or Salesforce is a plus.
- Knowledge of vulnerability management concepts, including CVE, CISA, and CVSS, is a plus.
- Familiarity with common networking protocols and configuration, cloud-hosted configurations, scripting, and SQL queries is a plus.
- Work one weekend day each week, on a Tuesday–Saturday or Sunday–Thursday schedule.
Responsibilities
- Support execution of client assessment deliverables, including reporting, configurations, and scheduling.
- Troubleshoot issues reported by clients, internal teams, and Synack Red Team members.
- Monitor support queues and ensure timely resolution of inquiries and issues.
- Monitor service level objectives across the client portfolio and make timely decisions to support successful assessments.
- Escalate issues and partner with technical teams to resolve them.
- Provide rotating coverage for holidays and public or bank holidays.
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