Associate Value Engineer (Post-Sales)
New
M
MimicaProcess intelligence
Location: New York; Secondary Locations: Texas, Rhode Island, South Carolina, Massachusetts, North Carolina, Connecticut, New Jersey, Florida, California; Workplace: RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer SuccessProcess improvement
Requirements
- Bring a background in customer success, value engineering, or management consulting focused on business outcomes and stakeholder alignment.
- Have hands-on experience with process improvement methodologies or tools, such as Lean or Six Sigma.
- Use Excel pivot tables, lookups, and custom formulas to analyze large data sets and surface insights.
- Build trust-based relationships with business and technical audiences.
- Adapt communication to influence stakeholders across functions and levels.
- Translate complex information into insights and deliver presentations and training.
- Prioritize effectively in fast-paced environments while balancing strategic and tactical demands.
- Bring a collaborative mindset and a bias toward action.
- Bonus: experience in process intelligence, task mining, automation, or GenAI implementation.
- Bonus: working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce.
Responsibilities
- Advise customers on using Mimica to achieve desired business outcomes.
- Resolve issues and provide product support when customers and users encounter problems.
- Collaborate with Sales, Marketing, Solution Engineering, and Partner teams on customer account strategies.
- Identify opportunities for upselling, cross-selling, and account expansion.
- Advocate for customer needs and provide feedback to Engineering, Machine Learning, and Product teams.
- Build and execute customer success plans aligned with customer strategic initiatives.
- Interpret Mimica outputs and develop actionable insights, recommendations, and next steps.
- Deliver training programs, workshops, and onboarding sessions to drive user adoption.
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