Value Engineer (Post-Sales)
New
M
MimicaAI Process Intelligence
USAFull-TimeMiddle
SalaryGenerous compensation + stock options
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelStakeholder managementCustomer SuccessProcess improvement
Requirements
- Proven background in customer success, value engineering, or management consulting.
- Hands-on experience in process improvement methodologies or tools (Lean, Six Sigma, etc.).
- Strong analytical skills, including experience working with large data sets in Excel using pivot tables, lookups, and custom formulas.
- Track record of building trust-based relationships with business and technical audiences.
- Demonstrated ability to adapt communication style to influence stakeholders across functions and levels.
- Exceptional ability to translate complex information into compelling insights.
- Proven experience delivering presentations and training to stakeholders.
- Demonstrated ability to prioritize effectively in fast-paced environments, balancing strategic and tactical demands.
- Experience in process intelligence, task mining, automation, or GenAI implementation is a plus.
- Working knowledge of enterprise systems such as SAP, Oracle, JDE, or Salesforce is a plus.
- Track record of delivering value quickly in high-growth startup environments is a plus.
Responsibilities
- Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes.
- Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
- Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies.
- Identify opportunities for upselling, cross-selling, and further expansion within existing accounts.
- Act as the voice of the customer internally to influence Mimica’s roadmap and innovation pipeline.
- Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives.
- Communicate actionable insights to customers by interpreting Mimica data outputs and making transformational recommendations.
- Execute training programs, workshops, and onboarding sessions to drive user adoption.
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