Customer Success Manager, Bilingual (Spanish)
New
K
Keeper SecurityCybersecurity software
Location: Remote, US; 100% remote position from select locationsFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Must be fluent, both verbal and written in Spanish and English
- Experience
- 1+ years of experience in Account Management or SaaS Customer Success roles/Sales roles
- Required Skills
- CybersecuritySalesforceCustomer SuccessSaaSAccount Management
Requirements
- Have 1+ years of experience in Account Management, SaaS Customer Success, or sales roles.
- Be fluent in written and spoken Spanish and English.
- Have technical knowledge of software integrations, including SSO and directories, as well as implementation, onboarding, and support.
- Have experience working with and selling to enterprise organizations, C-level executives, and IT and cybersecurity executives.
- Have working knowledge of Salesforce.com.
- Demonstrate the ability to anticipate customer challenges and solve problems.
- Be able to manage multiple priorities with attention to detail.
- An undergraduate degree (BA/BS) is preferred.
- Experience in the IAM industry is a plus.
Responsibilities
- Manage the success of an assigned portfolio of Keeper Security customers throughout the customer lifecycle.
- Maintain regular engagement with named accounts, build relationships, and present Keeper solutions.
- Negotiate contract renewals, cross-sells, upsells, and licensing agreements.
- Conduct quarterly business reviews to discuss customer goals, vulnerabilities, and product features.
- Troubleshoot customer challenges and coordinate issue resolution with other Keeper teams.
- Advise customers on best practices for protecting their businesses against password-related breaches.
- Analyze customer portfolio data to prioritize opportunities and risks, and meet renewal and expansion targets.
- Drive customer advocacy through references, referrals, and case studies.
- Contribute to the development of Keeper's Customer Success programs and processes.
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