Manager, Sales Operations
New
J
JobgetherHigh-tech
Remote work arrangement within Canada.Full-TimeManager
SalaryEstimated annual compensation range: $109,000–$145,000, including base salary and target short-term incentive compensation.
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of multidisciplinary experience
- Required Skills
- Microsoft DynamicsSalesforceProcess improvement
Requirements
- Have 8+ years of multidisciplinary experience in business management, sales, finance, marketing, process engineering, or project/program management; high-tech industry experience is preferred.
- Hold a bachelor's degree in Business, Engineering, or a related field, or have an equivalent combination of education and professional experience.
- Have hands-on experience with CRM platforms, particularly Microsoft Dynamics 365 and Salesforce.
- Understand sales operations, incentive compensation processes, sales performance tracking, and reporting governance.
- Demonstrate experience managing incentive schedules, validating sales achievement criteria, auditing supporting documentation, and maintaining complex spreadsheet trackers.
- Have experience preparing management reports, analyzing sales data, and translating findings into decision-support insights.
- Be familiar with quality management standards such as ISO 9001:2008 or TL 9000, corporate records retention procedures, and Environmental Health and Safety guidelines.
- Have experience administering skills assessments and coordinating employee training programs.
- Demonstrate continuous-improvement experience, including identifying process bottlenecks and improving workflows through redesign, standardization, or automation.
- Have strong organizational skills, attention to detail, and the ability to manage multiple deadlines and priorities.
- Be comfortable working in a computer-based office environment with detailed data, data-entry tools, and reporting tools.
- Be available for occasional overnight travel.
Responsibilities
- Manage Dynamics 365 CRM access, user permissions, role specifications, business unit alignment, and account codes.
- Review opportunities moving to Closed/Won and verify required award documentation.
- Coordinate quarterly Sales Incentive Plan schedules, payout timelines, claim criteria, and supporting documentation.
- Prepare and audit quarterly compensation tracker reports using CRM data, obtain Segment VP approvals, and support HR validation of Sales Management by Objectives achievement data.
- Deliver month-end forecast, funnel, and win/loss reporting; update Khalix; and distribute monthly global and segment management reporting packages.
- Coordinate annual sales quotas and provide segment targets to HR.
- Lead continuous improvement initiatives across Dynamics 365 and Salesforce CRM platforms.
- Administer sales and account team skills assessments, recommend training plans, and coordinate the annual training program and budget.
- Manage training partner relationships and contract renewals, and oversee access to sales and account management tools.
- Maintain data integrity, support corporate policies and audit requirements, and streamline reporting and operations through standardization and automation.
View Full Description & ApplyYou'll be redirected to the employer's site
