Admissions Coordinator - Spanish Speaking
New
C
Charlie HealthBehavioral healthcare
Remote, United StatesFull-TimeJunior
SalaryThe total target base compensation for this role will be between $54,000 and $60,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $66,000 and $84,000 per year.
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Job Details
- Languages
- Must have bilingual fluency in Spanish and English
- Experience
- 1-5 years of sales experience
- Required Skills
- SalesforceMicrosoft OfficeGoogle WorkspaceHIPAA
Requirements
- Bilingual fluency in Spanish and English.
- Bachelor's degree.
- 1-5 years of sales experience; healthcare admissions experience is a plus.
- Proven track record of exceeding performance targets, particularly in sales or client admissions roles.
- Experience with Salesforce.
- Ability to work on a shift-based schedule as listed in the application questions.
- Strong proficiency in multitasking in a high-paced environment.
- Familiarity with HIPAA policies is a plus.
- Experience working with adolescents and young adults in a mental health context is a plus.
- Proficiency in Microsoft Office and Google Suite.
Responsibilities
- Handle a high volume of inbound and outbound calls from prospective clients, families, and referral sources.
- Build rapport and gather demographics, presenting problems, and treatment histories.
- Explain financial policies, payment options, and potential financial assistance programs.
- Maintain client records in Salesforce, including treatment consents and insurance information.
- Coordinate with internal teams to meet time-to-admission and client satisfaction KPIs.
- Communicate with prospective clients, families, and referral sources to advance clients into the program.
- Explain Charlie Health's services and individualized clinical model to clients and families.
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