- Develop the product strategy and roadmap for Online Lead Delivery systems, and lead the full product lifecycle from ideation through development and launch
- Act as Product Owner for lead routing and distribution systems, participating in team ceremonies and driving day-to-day prioritization and execution
- Own the systems that govern lead matching, allocation, and delivery, ensuring performance, reliability, and scalability across all online lead sources
- Define and evolve routing logic and distribution frameworks to improve speed to lead, conversion rates, and user experience
- Partner closely with Engineering and Machine-Learning to design, build, and iterate on data-driven systems, including scoring, prioritization, and matching models
- Prioritize and allocate resources across initiatives impacting multiple product and business teams, balancing business goals, user needs, and technical constraints
- Collaborate with Product, Design, and business stakeholders to translate operational needs into scalable product solutions and detailed requirements
- Monitor system performance and lead flow, identifying issues and opportunities to improve delivery accuracy, latency, and agent experience
- Lead quarterly and ongoing planning processes in partnership with Engineering, ensuring alignment on priorities and delivery goals