VIP Support Manager

Workable workplace: remote; Workable locations: Cyprus. Serbia. Georgia. Armenia. Malta. PolandFull-TimeManager

SalaryFixed salary + uncapped commission on sales to your clients.

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Job Details

Languages: English at B2+ level (written and spoken).
Experience: 2+ years of experience in customer support, client service or account management
Required Skills: Account ManagementCustomer support

Have 2+ years of experience in customer support, client service or account management.
Have English proficiency at B2+ level, written and spoken.
Understand crypto, DeFi, NFT and mining, or be ready to learn quickly.
Have experience with CRM systems and analytics tools.
Communicate excellently and demonstrate diplomacy and a client-oriented mindset.
Be able to work in a fast-paced environment, handle several clients in parallel and stay proactive.
Have basic sales and negotiation skills and be comfortable offering products to clients.
Experience with VIP clients or HNW investors is a plus.
Sales or upselling experience is a plus.
Russian or additional languages such as German, French or Spanish are a plus.
Experience in crypto exchanges, payment systems or DeFi products is a plus.

Resolve VIP client requests professionally via chat, messengers, email and calls.
Manage a portfolio of clients, build trust, understand their needs and goals, and maintain regular contact.
Track client requests through to resolution and maintain high client satisfaction.
Log interactions, requests and deals in the CRM.
Analyze client behavior and suggest ways to increase engagement and LTV.
Identify upsell and cross-sell opportunities and offer relevant GoMining products, including digital miners, hashrate and tokens.
Share client feedback with marketing, product and development teams to improve the VIP experience.

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