IT Systems & Automation Specialist
O
Otte Polo GroupBusiness systems
100% remote role for candidates based in Nicaragua or Peru., 9:00 AM–5:00 PM EST, Monday through Friday, plus a half-day on the weekend.Full-TimeJunior
Salary1,100 USD per month
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Job Details
- Languages
- Advanced English proficiency, with strong reading and speaking skills, for daily communication with English-speaking teams.
- Experience
- 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.
- Required Skills
- SQL
Requirements
- Have 2+ years of experience in System Administration, Systems Integration, IT Systems, or a related technical field.
- Have hands-on experience supporting business systems, applications, or integrations.
- Have experience with Zoho Analytics or similar reporting/BI tools, including reports, dashboards, and data queries.
- Have experience with Zoho CRM and Zoho Flow, or similar CRM and workflow automation platforms.
- Have experience building or maintaining automations using Pipedream, Make.com, or similar tools.
- Be familiar with telephony and call-center systems, including IVR, call routing, or CCaaS platforms.
- Have basic IT and technical troubleshooting skills and basic knowledge of SQL.
- Have experience using AI tools such as ChatGPT and/or Claude.
- Have advanced English proficiency, with strong reading and speaking skills.
- Work autonomously, take initiative, and troubleshoot issues independently.
- Be able to manage multiple priorities and projects and collaborate across teams.
- Preferred: experience in a BPO, call-center, or other high-volume operational environment.
Responsibilities
- Provide technical and end-user support for business systems and operational tools.
- Support and maintain Zoho CRM, Zoho Analytics, and Zoho Flow.
- Build, maintain, and troubleshoot integrations and automated workflows using Pipedream, Make.com, or similar platforms.
- Create and maintain reports, dashboards, and data queries.
- Work with CRM data, workflows, and automations to improve operational processes.
- Support and troubleshoot telephony and call-center systems, including IVR, call routing, and CCaaS platforms.
- Troubleshoot system and integration issues and identify practical solutions.
- Use basic SQL to query and work with data.
- Identify opportunities to automate repetitive tasks and improve operational efficiency.
- Use ChatGPT and Claude for research, troubleshooting, documentation, automation, and productivity.
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