Customer Operations Manager
New
O
Our HomeCPG snacks
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- A minimum of 5 years of experience in Customer Service/Operations, Order Entry, CPG, Supply Chain, or related field
- Required Skills
- Data AnalysisCustomer serviceTeam managementNetSuite
Requirements
- Have a minimum of 5 years of experience in Customer Service/Operations, Order Entry, CPG, Supply Chain, or a related field.
- A bachelor's degree in a relevant field is preferred.
- Demonstrate experience managing teams, including setting expectations, coordinating workloads, coaching and developing team members, and fostering collaboration and accountability.
- Bring strong organizational and time-management skills.
- Be able to prioritize, organize, and work independently with minimal supervision.
- Be able to interact professionally and effectively with employees and customers at all levels and work in a team environment.
- Have problem-solving skills and the ability to address practical problems in situations with limited standardization.
- Have strong interpersonal and professional written and verbal communication skills.
- Demonstrate the ability to analyze large data sets, identify trends and root causes, and turn insights into actionable recommendations.
- Be familiar with ERP/MRP order processing systems; NetSuite is preferred.
Responsibilities
- Lead by example, providing clear daily guidance and hands-on support to help the team succeed.
- Own daily order activity for assigned customers and coordinate with teammates to deliver consistent service.
- Serve as an escalation point and bring partners together to resolve complex customer and operational issues.
- Monitor team performance, SLAs, and key metrics to focus team efforts and reinforce accountability for service results.
- Analyze large data sets, identify trends, draw conclusions, and use analytics to guide team priorities, operational decisions, and service improvements.
- Coach and mentor team members to strengthen skills, build confidence, and foster collaborative problem-solving.
- Partner with leadership on process improvements and initiatives aligned with shared goals.
- Take an active role in training, onboarding, and knowledge sharing.
- Engage teammates in identifying workflow improvements and efficiency opportunities.
- Build cross-functional partnerships to influence service strategy, align priorities, and unite teams around customer outcomes.
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