- Lead by example, providing clear daily guidance and hands-on support to help the team succeed.
- Own daily order activity for assigned customers and coordinate with teammates to deliver consistent service.
- Serve as an escalation point and bring partners together to resolve complex customer and operational issues.
- Monitor team performance, SLAs, and key metrics to focus team efforts and reinforce accountability for service results.
- Analyze large data sets, identify trends, draw conclusions, and use analytics to guide team priorities, operational decisions, and service improvements.
- Coach and mentor team members to strengthen skills, build confidence, and foster collaborative problem-solving.
- Partner with leadership on process improvements and initiatives aligned with shared goals.
- Take an active role in training, onboarding, and knowledge sharing.
- Engage teammates in identifying workflow improvements and efficiency opportunities.
- Build cross-functional partnerships to influence service strategy, align priorities, and unite teams around customer outcomes.
Data AnalysisCustomer serviceTeam management+1 more