Technical Experience Specialist
New
J
JobgetherSaaS CRM
Based in IndiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience with the relevant SaaS platform or in an equivalent Technical Specialist or SaaS role.
- Required Skills
- SEOSaaSGoogle WorkspaceCRM
Requirements
- Have at least 2 years of experience with the relevant SaaS platform or in an equivalent Technical Specialist or SaaS role.
- Bring a bachelor's degree or equivalent practical professional experience; the degree is strongly preferred.
- Demonstrate consistent quota attainment of approximately 95–100% or more of targets for at least 6 consecutive months.
- Have advanced knowledge of CRM systems, marketing automation, social media management, funnels, website building, SEO, and integrations such as Zapier and Make.
- Understand the SaaS competitive landscape and position platform solutions against competing products.
- Have advanced proficiency with Google Workspace, Zoom, Slack, Facebook, Instagram, LinkedIn, and other relevant digital platforms.
- Explain technical concepts clearly to non-technical audiences and connect product capabilities to measurable business outcomes.
- Demonstrate consultative selling, customer engagement, and pipeline management skills.
- Be able to influence others, mentor colleagues, and collaborate across functions.
- Bring strong organization, time management, prioritization, and follow-through.
Responsibilities
- Understand trial customers’ needs and recommend solutions aligned with their business objectives.
- Conduct consultative trial engagements and product demonstrations via Zoom.
- Manage a high-value trial pipeline through proactive outreach, follow-up, and disciplined pipeline management.
- Develop and execute trial-nurture strategies across multiple communication channels.
- Use Zoom, phone, SMS, email, and ticketed support to support the trial experience.
- Provide technical guidance on CRM configuration, marketing automation workflows, social media tools, funnels, website building, SEO, and third-party integrations.
- Translate platform capabilities into business value, operational efficiencies, and potential revenue impact.
- Identify sales and closing opportunities in customer support and engagement interactions.
- Maintain ownership of customers’ experience throughout the trial journey and collaborate with peers and cross-functional partners.
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