Technical Experience Specialist

Listing location: India; Workplace type: Remote; Structured job location: IndiaFull-TimeJunior

Salary not disclosed

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Job Details

Experience: 2+ years of HighLevel-related experience, or equivalent SaaS/Technical Specialist experience.
Required Skills: SEOSaaSGoogle Workspace

Have 2+ years of HighLevel-related experience, or equivalent SaaS/Technical Specialist experience.
Have a bachelor’s degree or equivalent practical experience; a bachelor’s degree is strongly preferred.
Demonstrate meeting or exceeding sales quotas at 95–100% or more for at least 6 consecutive months.
Bring advanced knowledge of HighLevel, CRM systems, and marketing automation.
Have advanced knowledge of social media management, funnel and website building, SEO, and integrations such as Zapier and Make.
Be proficient with Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn, and other platforms.
Understand the competitive SaaS landscape and be able to position HighLevel against competitors.
Translate technical concepts for non-technical audiences and deliver measurable business outcomes.
Demonstrate leadership skills and the ability to influence, mentor, and collaborate across functions.
Have strong organizational skills, time management, and follow-through.
Communicate effectively in writing and verbally, adapting style to audience needs.
Show urgency, ownership, and adaptability in high-growth, high-performance environments.

Understand advanced trial customers’ needs and align platform capabilities with their business goals.
Conduct consultative trial engagements via Zoom, focusing on solution alignment, value articulation, and conversion outcomes.
Manage a higher-value trial pipeline through proactive outreach, consistent follow-up, and disciplined pipeline management.
Own and execute trial nurture and follow-up across channels to progress customers toward conversion.
Use Zoom, phone, SMS, email, and ticketed support to deliver a high-touch trial experience.
Provide technical support and solutions for CRM configuration, automation workflows, social media tools, funnels, websites, SEO, and integrations.
Explain platform features in terms of business value, efficiency gains, and revenue impact.
Identify opportunities to turn support or engagement interactions into closing opportunities.
Collaborate with peers and mentors to share best practices and support team performance.

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