Client Support Specialist - Billing
L
Lyra HealthHealthcare billing
Listing location: United States; Workplace type: Remote, Monday - Friday 9:30 am - 6 pm PTFull-TimeJunior
Salary26 USD per hour
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Job Details
- Experience
- 1+ years experience in healthcare billing customer service
- Required Skills
- SalesforceJiraZendesk
Requirements
- Have at least 1 year of experience in healthcare billing customer service.
- Medical billing experience is a plus.
- Experience in bank reconciliation, payment posting, and patient billing is helpful.
- Be able to read and understand EOBs; this is helpful.
- Experience with Zendesk, Salesforce, and/or JIRA is a plus.
- Demonstrate excellent attention to detail.
- Have excellent written and verbal communication skills.
- Work the scheduled Monday–Friday shift from 9:30 am to 6 pm PT.
- Be able to work holidays.
Responsibilities
- Act as a billing liaison between clients and the company, resolving queries by phone and email while meeting productivity goals.
- Follow up on returned claims and handle other billing responsibilities.
- Keep clients informed about billing and payment status.
- Collaborate with internal billing teams and customer success to resolve client cases.
- Troubleshoot client account issues and coordinate with the provider team on steps needed to use health plan benefits.
- Work with technical teams to identify bugs and improve the client and provider experience.
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