Nutrition & Quality Specialist
New
J
JobgetherPet nutrition
Based in the United StatesFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 2 years of professional experience as a Veterinary Technician or Veterinary Assistant in a clinical setting.
- Required Skills
- DocumentationZendeskCustomer support
Requirements
- Have at least 2 years of professional experience as a Veterinary Technician or Veterinary Assistant in a clinical setting.
- Bring foundational knowledge of canine nutrition, digestion, dietary requirements, and common food-related health concerns.
- Communicate nutritional and veterinary concepts, ingredient functions, and food safety information accurately to non-technical audiences.
- Provide empathetic, informative customer support and handle complex inquiries with patience and sound judgment.
- Recognize when veterinary advice or further investigation is necessary.
- Demonstrate attention to detail and documentation skills, including the ability to investigate concerns and escalate potential quality or safety issues.
- Apply analytical and problem-solving skills to gather information, investigate issues, and recognize trends.
- Manage multiple responsibilities independently in a fully remote environment.
- Use customer support platforms such as Zendesk, documentation systems, and digital communication and collaboration tools.
- RVT, LVT, or CVT certification is strongly preferred.
- Preferred: experience in pet food, animal nutrition, or animal health; familiarity with AAFCO standards and pet food labeling; experience with technical customer inquiries, product quality investigations, or food safety concerns; additional canine nutrition education; or experience creating educational materials and training resources.
Responsibilities
- Respond to escalated customer inquiries about canine nutrition, ingredients, food quality, and product safety through email, chat, and phone.
- Explain nutrition concepts, ingredient functions, feeding recommendations, dietary transitions, food sensitivities, and life-stage requirements clearly and accurately.
- Investigate concerns involving product appearance, consistency, packaging, quality, and food safety with the Food Quality & Safety and R&D teams.
- Document and escalate potential product defects, adverse events, and food safety concerns, maintaining accurate records of inquiries and resolutions.
- Monitor recurring questions, complaints, and product concerns to identify patterns and improvement opportunities.
- Collaborate with Customer Care, Food Quality & Safety, R&D, and Veterinary teams on consistent customer communications.
- Develop and maintain FAQs, educational materials, product information, and internal training resources.
- Track response quality and timeliness, manage technical inquiries, and share process and product quality insights with relevant teams.
View Full Description & ApplyYou'll be redirected to the employer's site
