PAC Engagement Specialist
New
J
JobgetherPost-acute care
Based in the United StatesFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 3 years of experience in provider relations, provider outreach, network management, or care coordination within a healthcare organization, health plan, or managed care environment.
- Required Skills
- Microsoft Power BITableauMicrosoft ExcelHIPAA
Requirements
- At least 3 years of experience in provider relations, provider outreach, network management, or care coordination in a healthcare organization, health plan, or managed care environment.
- Strong understanding of post-acute care providers, including skilled nursing facilities, long-term acute care hospitals, home health agencies, hospice providers, and inpatient rehabilitation facilities.
- Familiarity with post-acute provider collaboration with health plans on utilization reviews, authorizations, and patient discharge processes.
- Experience conducting provider outreach by phone and email, including cold calling, and building professional relationships.
- Comfort with frequent outbound calls and communicating with healthcare facility staff at different organizational levels.
- Strong organizational and prioritization skills, including managing a large facility portfolio, interpreting engagement data, and maintaining accurate records.
- Proficiency in Microsoft Excel, including filters, pivot tables, and lookup functions, and Microsoft Outlook.
- Bachelor's degree required.
- Ability to work remotely with a quiet, private workspace, reliable internet, and safeguards for protected health information.
- Willingness to comply with HIPAA requirements and applicable information security and privacy policies.
- Availability to work extensively by phone and computer and travel occasionally, typically no more than one onsite visit per year.
- Experience with Tableau or Power BI is a plus; knowledge of NOMNCs, CMS regulations, Medicare Advantage, and Medicaid requirements, and CRM experience, are preferred or advantageous.
Responsibilities
- Monitor client and facility engagement using dashboards and reports, tracking clinical document uploads, head-in-bed confirmations, signed NOMNCs, and conversation responses against targets.
- Identify facilities with no active users or low engagement and develop prioritized outreach lists.
- Conduct outbound and cold calls to identify facility contacts, build relationships, and support user registration.
- Manage targeted and mass email outreach to encourage facility participation and workflow compliance.
- Onboard and train users on platform functions and post-acute care workflows in coordination with the Training team.
- Maintain facility records, document outreach, validate engagement data, and assess outreach performance.
- Escalate technical or integration issues to Network Operations and refer recurring compliance or client concerns to Client Success leadership.
- Collect user feedback and prepare engagement reports, facility scorecards, performance snapshots, and monthly updates.
- Contribute to newsletters and other network-wide facility engagement communications.
View Full Description & ApplyYou'll be redirected to the employer's site
