Enterprise Systems Support Administrator
T
The HALO TrustHumanitarian NGO
UK - RemoteContract
Salary30,000 - 35,000 GBP per year
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Job Details
- Required Skills
- JiraNetSuiteTroubleshooting
Requirements
- Have proven experience supporting NetSuite in a production environment.
- Have experience with NetSuite system administration, configuration, and end-user support.
- Have experience managing NetSuite user accounts, roles, permissions, and access controls.
- Be able to support business users with queries, incidents, and service requests, including troubleshooting, root-cause analysis, and resolution management.
- Have hands-on experience configuring and maintaining NetSuite, including custom fields, forms, records, workflows, dashboards, and reports.
- Have experience supporting additional enterprise applications, such as Fleetwave, HRIS platforms, or Jira Service Management, or other business-critical systems.
- Experience supporting multiple programmes or subsidiaries in a shared ERP environment is desirable.
- Familiarity with documenting support procedures, knowledge articles, or configuration decisions is desirable.
- Experience supporting or administering finance systems such as Payhawk, Adaptive Planning, and Solution7 or similar tools is desirable.
- Experience using Jira, system testing, change control, or user acceptance testing is desirable.
- Experience in a not-for-profit or complex, multi-country operating environment is desirable.
- Be able to work flexibly to support international stakeholders across time zones.
Responsibilities
- Manage enterprise systems support issues and resolve requests through Jira Service Management.
- Monitor system performance, triage issues, and support platform optimisation across programmes.
- Administer NetSuite users, roles, permissions, and security access in line with role-based controls and governance standards.
- Configure NetSuite fields, forms, records, workflows, dashboards, KPIs, reminders, and reports to meet business needs.
- Troubleshoot system issues and coordinate with third-party partners and support providers.
- Test system upgrades and rollouts.
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