IT Operations Specialist
New
A
AlpacaFinancial technology
Location: Remote - North America, Eastern Time coverageFull-TimeMiddle
SalaryNew Hire Home-Office Setup: One-time USD $500; Monthly Stipend: USD $150 per month via a Brex Card
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Job Details
- Languages
- Fluent English (written and verbal)
- Experience
- 6+ years in IT operations / systems engineering
- Required Skills
- LinuxTerraformGoogle Workspace
Requirements
- Have 6+ years of experience in IT operations or systems engineering, with ownership of system improvement and hardening.
- Bring experience diagnosing complex issues and delivering durable solutions.
- Have strong experience with macOS, Windows, and Linux, including device lifecycle management.
- Have hands-on experience with at least two of Jamf, Kandji, Intune, or comparable enterprise MDM solutions.
- Have patch management experience that includes testing, validation, and controlled rollout.
- Have experience with Google Workspace, 1Password, enterprise SaaS administration, EDR, and SSO or identity workflows.
- Understand Zero Trust environments and networking concepts for securing access and endpoints.
- Build and improve automations using scripting, APIs, and workflow tools such as n8n; have working fluency in at least two programming or scripting languages.
- Have hands-on experience with GCP and/or AWS and IaC such as Terraform.
- Be based for Eastern Time coverage and available for weekend on-call in a round-robin rotation.
- Be fluent in written and spoken English.
Responsibilities
- Own end-to-end IT support and turn recurring issues into durable fixes and automations.
- Diagnose and resolve complex problems across macOS, Windows, and Linux.
- Partner with HR and Security on onboarding and offboarding, including access, devices, and lifecycle processes.
- Administer MDM platforms, including BYOD, and improve device posture, enrollment, and compliance workflows.
- Test, validate, and safely roll out fleet updates through patch management.
- Deploy and secure endpoints and SaaS access in a Zero Trust environment.
- Build and improve automations for provisioning, access, inventory, and operations workflows.
- Manage device setup, software deployment, hardware shipping and receiving, and IT asset inventory.
- Support change management and procurement, and collaborate on cloud and IaC-related IT changes.
- Train staff on IT topics and improve systems, documentation, and processes; participate in weekend on-call and after-hours response as needed.
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