Head of CEO Office & Business Operations
New
J
JobgetherSoftware engineering
Based in Germany, core working hours from 09:00 to 18:00 CET and some evening overlap with US clientsContractDirector
Salary not disclosed
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Job Details
- Languages
- Advanced English proficiency (C1 or higher)
- Experience
- At least 6 years of professional experience in Business Operations, Operations Management, or comparable leadership roles within a growing organization.
- Required Skills
- Operations ManagementBusiness Operations
Requirements
- At least 6 years of professional experience in Business Operations, Operations Management, or comparable leadership roles within a growing organization.
- Hands-on operational experience across at least three of service delivery, finance, people operations, and compliance.
- A track record of owning operational results, with concrete examples of objectives, actions, and measurable outcomes.
- Strong understanding of KPIs, OKRs, operational reporting, and continuous improvement methodologies.
- Experience establishing and managing operating rhythms, including weekly reviews, strategic planning, performance reporting, and accountability frameworks.
- Strong financial and analytical capabilities, including experience with budgets, workforce planning, utilization metrics, performance baselines, and forecasts.
- Ability to make evidence-based decisions and explain methodologies, assumptions, risks, and trade-offs.
- Practical experience managing complex operational challenges, resolving escalations, and driving initiatives through execution.
- Experience using AI tools and integrating AI-powered solutions into business processes.
- Understanding of compliance and information security requirements, with the ability to coordinate related initiatives.
- Excellent written and verbal communication skills and ability to influence senior stakeholders using data.
- Advanced English proficiency (C1 or higher).
- Experience in fully remote, distributed environments across multiple time zones, with a written-first communication approach.
Responsibilities
- Own the company's operating cadence, including strategic priorities, OKRs, weekly business reviews, performance tracking, and management reporting.
- Translate the CEO's strategic objectives into operational plans and ensure priorities are communicated, implemented, and delivered across teams.
- Prepare data-driven recommendations and decision-making materials for the CEO, including insights, options, risks, and trade-offs.
- Manage operational issues and client escalations requiring executive attention, coordinating teams to resolve them.
- Partner with Finance and HR on budgets, workforce requirements, headcount, resource allocation, and employee utilization.
- Monitor operational and financial performance and identify inefficiencies, risks, and opportunities for improvement.
- Oversee compliance initiatives, including progress across SOC 2, ISO 27001, and GDPR requirements.
- Drive AI adoption by identifying opportunities to automate workflows and improve productivity and operational processes.
- Evaluate and implement digital tools and technologies for scalable operations and cross-functional collaboration.
- Establish scalable operating processes and management practices and help shape the organization's structure and operating model.
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