Low-touch Customer Success Manager
New
J
JobgetherAutomation SaaS
The role is remote across eligible EMEA locations, including the United Kingdom.Full-Time
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIs
Requirements
- Have proven experience managing a portfolio of enterprise SaaS customers.
- Be able to independently lead customer kickoffs, onboarding, stakeholder alignment, and quarterly business reviews.
- Demonstrate technical fluency engaging with IT and engineering stakeholders on APIs, integrations, authentication, technical environments, and automation architecture.
- Recognize technical challenges that require escalation and coordinate appropriate support.
- Have commercial experience supporting renewals and expansion, including upselling and cross-selling.
- Translate product usage into measurable business outcomes and ROI, and present these to executives.
- Manage competing priorities and maintain consistent customer engagement.
- Build relationships and communicate effectively with technical users and senior executives.
- Partner effectively with Sales, Support, Solutions Engineering, and Product teams.
- Build processes, adapt to ambiguity, and work in a fast-moving environment.
- Bring curiosity about automation and AI; practical experience with automation tools, AI solutions, or workflow platforms is desirable.
- Startup or scale-up experience is desirable.
- A degree or equivalent professional experience in Computer Science, Engineering, or another technical discipline is desirable.
- Familiarity with workflow automation, integration, or iPaaS platforms is desirable.
Responsibilities
- Manage approximately 30 enterprise customers across EMEA through onboarding, adoption, and renewal.
- Lead customer kickoffs and success planning sessions, aligning stakeholders on objectives, timelines, responsibilities, and outcomes.
- Coordinate onboarding and enablement for technical and business audiences, resolving implementation challenges.
- Establish customer engagement through health checks, executive meetings, adoption reviews, and quarterly business reviews.
- Monitor customer health indicators and product usage to identify risks, manage escalations, and maintain stakeholder alignment.
- Translate product adoption into measurable business outcomes, efficiency improvements, and ROI narratives.
- Identify upsell and cross-sell opportunities with Account Executives to support retention and account expansion.
- Collaborate with Support, Solutions Engineering, Product, and Sales to resolve customer blockers.
- Share structured customer feedback with Product and Engineering to inform roadmap priorities and product improvements.
- Contribute to customer success playbooks, processes, and programs.
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