Low-touch Customer Success Manager
New
N
n8nWorkflow automation SaaS
Remote - EMEA; Secondary Locations: Netherlands, Portugal, Germany, Austria, Lithuania, Ireland, Denmark, Belgium, United Kingdom, SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsSaaS
Requirements
- Have experience managing a portfolio of enterprise SaaS customers.
- Be able to run customer kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
- Engage credibly with IT and engineering stakeholders on APIs, integrations, authentication, environments, and automation architecture, and know when to escalate.
- Have supported renewals and expansion opportunities, including upsell and cross-sell.
- Translate product usage into measurable business outcomes, ROI, and executive-ready narratives.
- Run a structured operating cadence, manage competing priorities, and maintain stakeholder alignment with strong follow-through.
- Communicate clearly with technical builders and executive stakeholders and build durable customer relationships.
- Collaborate with Sales, Support, Solutions Engineering, and Product.
- Have used automation, AI tools, or workflow platforms.
- Technical or STEM education, startup or scale-up experience, and familiarity with n8n or similar platforms are nice-to-haves.
Responsibilities
- Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal.
- Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes.
- Drive onboarding and enablement for technical and business audiences and unblock implementation challenges.
- Establish an operating cadence of health checks, executive syncs, and QBRs, using customer data and adoption insights to guide priorities.
- Monitor customer health and product usage to identify risks, manage escalations, and maintain stakeholder alignment.
- Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact.
- Identify and progress upsell and cross-sell opportunities with Account Executives.
- Partner with Support, Solutions Engineering, and Product to resolve blockers and deliver a seamless customer experience.
- Provide structured feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities.
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