Customer Success Manager - Pharmacovigilance
New
V
Veeva SystemsPharmacovigilance software
GermanyFull-TimeManager
SalaryTotal compensation: 95,000 - 140,000 EUR
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Job Details
- Experience
- 7+ years of experience in Pharmacovigilance
- Required Skills
- SaaS
Requirements
- Have 7+ years of experience in Pharmacovigilance.
- Have experience working with or in large global pharmaceutical companies.
- Have customer-facing consulting experience.
- Have experience managing relationships with key decision makers and application owners.
- Reside in Europe.
- Be able to travel up to 25%.
- Nice to have: 7+ years working in Pharmacovigilance software or consulting.
- Nice to have: SaaS/cloud experience managing pharmacovigilance applications.
- Nice to have: experience working with Veeva Vault.
Responsibilities
- Support 4–6 large, global customers post-implementation with Veeva Pharmacovigilance applications.
- Own customer relationships with business decision makers and application owners.
- Act as a trusted advisor to customers.
- Liaise with Veeva Strategy, Sales, Product, and Services stakeholders to address customer needs.
- Provide strategic guidance to optimize use of Veeva applications.
- Help create customer roadmaps based on customers’ business goals and needs.
- Facilitate customer-to-customer or customer-to-Veeva connections for collaboration and industry learning.
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