Customer Success Manager
New
F
FullEnrichB2B data
Remote (European/UK time zones), European/UK time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Native-level French and fluent English, written and spoken
- Experience
- 2 to 4 years in a SaaS Customer Success role
- Required Skills
- RESTful APIsCustomer SuccessSaaSHubSpot
Requirements
- Native-level French and fluent English, written and spoken.
- 2 to 4 years in a SaaS Customer Success role, owning a book of business.
- Track record of owning and closing renewals, not just managing relationships.
- Comfortable running a high-volume book and prioritising with data.
- Experience with a CRM; HubSpot is preferred.
- Able to use usage data to make decisions.
- Confident in commercial conversations.
- Nice to have: background in B2B data, sales tech, or GTM tooling.
- Nice to have: comfort discussing APIs and integrations with technical buyers.
- Nice to have: confidence using Claude in day-to-day work.
Responsibilities
- Own the post-sale relationship for French-speaking customers across Enterprise to SMB, plus the Scale/SMB book.
- Run onboarding and kick-off calls to help new customers reach first value.
- Own renewals end to end, including forecasting, commercial conversations, and closing.
- Monitor usage, credit consumption, and account health signals, and act early on risk.
- Run save plays for at-risk accounts before renewal is on the line.
- Drive adoption across the API, CSV/bulk upload, and CRM integrations.
- Identify and qualify expansion opportunities, then hand them to Sales with full context.
- Contribute to French-language webinars, office hours, and enablement content.
- Feed customer product feedback into the roadmap and help improve CS playbooks.
- Keep HubSpot data clean and reliable.
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