Product Specialist - Pensions
New
C
CivicaPensions software
United KingdomFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Product Management
Requirements
- Have proven experience as a Product Specialist, Associate Product Manager, Solutions Consultant, or in a similar role in a software or technology environment.
- Understand the product domain, marketplace, and competitive landscape.
- Understand software products, product lifecycles, and how products are sold, delivered, and supported.
- Communicate product capabilities clearly in commercial, delivery, and support contexts.
- Have experience working with Sales, Project Management, and Support teams in a customer-facing environment.
- Apply analytical skills to synthesize customer feedback into structured, actionable insights.
- Have experience delivering product training, demos, or enablement materials to internal stakeholders.
- Demonstrate communication and relationship-management skills.
- Manage multiple stakeholders and priorities in an organized, proactive manner.
- Bring a customer-centric mindset and a sense of product ownership and accountability.
Responsibilities
- Advise Product teams on legislative and regulatory requirements, customer needs, and market drivers.
- Advise Sales on product capabilities, limitations, and use cases for pre-sales and commercial conversations.
- Represent the product accurately in demos, proposals, and solution discussions.
- Advise Project Management on product capabilities, configuration options, and best-practice usage for implementation and delivery.
- Partner with Support to diagnose complex customer issues and identify solutions or workarounds.
- Assist with testing new features, acceptance criteria, and high-level regression testing.
- Maintain relationships with core customers and support account-ownership transitions and knowledge transfer.
- Synthesize customer requests, feedback, and market insights into themes and opportunities for Product Management and roadmap planning.
- Work with Product, Engineering, Sales, Projects, and Support teams to align understanding of product capabilities and customer needs.
- Maintain product documentation, FAQs, enablement materials, and internal guidance.
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