Senior Implementation Consultant
New
1
1PasswordCybersecurity software
Remote (United States | Canada); This is a remote opportunity within Canada and the US.Full-TimeSenior
SalaryUSA-based roles only: The annual base salary for this role is between $102,000 USD and $148,000 USD, and is commission-eligible. Canada-based roles only: The annual base salary for this role is between $102,000 CAD and $148,000 CAD and is commission-eligible.
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Job Details
- Experience
- 5+ years of experience leading technical implementations from planning through launch
- Required Skills
- Project Management
Requirements
- Have 5+ years of experience leading technical implementations from planning through launch.
- Bring experience in implementation consulting, solutions engineering, or customer onboarding.
- Have a proven track record leading software deployments for large or complex organizations in a B2B SaaS environment.
- Combine technical aptitude with project management experience, including managing timelines, coordinating stakeholders, tracking time, and monitoring utilization.
- Configure solutions and answer complex customer questions independently, involving internal partners when appropriate.
- Understand identity and security concepts, including IdPs, SSO, SCIM, Active Directory, MDM, and Zero Trust.
- Communicate clearly with technical practitioners, senior stakeholders, and audiences with varying levels of technical knowledge.
- Design and deliver engaging virtual and in-person training for enterprise administrators, executives, and end users.
- Use AI, automation, and workflow improvements to reduce repetitive work and create reusable solutions.
Responsibilities
- Lead configuration, integration, validation, and launch of 1Password’s Enterprise Password Manager, SaaS Manager, Device Trust, and Unified Access.
- Partner with Project Managers on implementation plans, customer coordination, timelines, and delivery risks.
- Collaborate with Technical Account Managers, Solutions Architects, and Customer Success partners to understand customer environments and align technical approaches with business goals.
- Manage active customer engagements, balancing independently led implementations with training and enablement support for Project Manager-led projects.
- Deliver customized technical consultations and training sessions, including occasional onsite sessions for customers.
- Translate technical concepts into business value and help customers adopt solutions that support security and operational goals.
- Identify risks, drive issues to resolution, and improve playbooks, training materials, processes, and AI-powered workflows.
- Mentor teammates and share implementation expertise through knowledge sharing and continuous improvement.
- Travel occasionally for customer engagements, team events, or other business needs.
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