Customer Service & Administrative Assistant
New
M
My Hero VAPool services
Location: Mexico, Monday through Friday, 8:00 AM to 5:00 PM Eastern TimeFull-Time
Salary9 - 12 USD per hour
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Job Details
- Languages
- Fluent English and Spanish, both spoken and written.
- Required Skills
- Customer service
Requirements
- Be fluent in spoken and written English and Spanish.
- Have previous professional experience in customer service and administrative support.
- Have experience using Jobber and RingCentral.
- Be confident handling inbound calls, customer questions, and payment follow-ups.
- Pay close attention to detail when reviewing reports, addresses, and customer records.
- Manage multiple tasks and follow through without constant reminders.
- Be comfortable using email, Google Maps, and online business tools.
- Be able to learn the company’s services, pricing, and Florida service area.
- Have a reliable computer, stable internet connection, and a quiet workspace suitable for customer calls.
- Be available Monday through Friday, 8:00 AM to 5:00 PM Eastern Time.
- Pool service, repair, or other home services experience is highly preferred.
- Experience coordinating with field technicians, communicating appointment windows, and following up on invoices and service quotes is highly preferred.
- Previous remote experience supporting U.S. customers is highly preferred.
Responsibilities
- Answer incoming calls and emails, explain services and pricing, and respond to customer questions.
- Communicate two-hour arrival windows based on technicians’ daily schedules.
- Review technician reports for accuracy and completeness, clarifying missing or incorrect information before sending.
- Upload service reports to Jobber and email completed reports to customers.
- Follow up with customers about unpaid invoices and outstanding payments.
- Respond to job questions and coordinate requests for return visits with the team.
- Help technicians locate properties using Google Maps or by contacting homeowners and partners for directions.
- Maintain customer details, job records, and communication notes in Jobber.
- Gather customer and job information to help the owner prepare quotes, and follow up on outstanding quotes.
- Request Google reviews and keep customers, technicians, and the office informed of outstanding questions and next steps.
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